We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at firstname.lastname@example.org.
During the COVID-19 crisis and for health and safety reasons, the return of perishable items is not permissible under any circumstances.
Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.
To be eligible for a return, your item must be in the same condition that you received it. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note we are unable to accept returns of chilled, frozen or otherwise perishable items once they have left our stores, unless the product is faulty or defect. We are also unable to accept returns of items where the packaging has been opened or seal has been broken.
Note: During the COVID-19 crisis and for health and safety reasons, the return of perishable items is not permissible under any circumstances.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds, returns or exchanges are not permissible if you have changed your mind.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approval or rejection of your refund or exchange. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.